Refund policy

Because TruVerde sells perishable food, we do not accept returns.

If an item is missing, incorrect, damaged, or appears unsafe or spoiled when you receive it, email truverdeutah@gmail.com within 24 hours of delivery or pickup. Include your order number and clear photos when possible. We will review the issue and, when appropriate, replace the affected item, issue store credit, or provide a refund to the original payment method.

One-time Saturday orders may be changed or canceled before Thursday at 11:59 PM. After that deadline, local sourcing and packing may already be underway, so we cannot guarantee changes or refunds.

After a box has been successfully delivered or picked up, the customer is responsible for promptly refrigerating all perishable items. For unattended delivery, leave a clean cooler with ice packs outside.

Weekly subscriptions have a four-week minimum commitment. After the first four weeks, you may pause, skip, switch boxes, or cancel before Thursday at 11:59 PM for the upcoming Saturday service. See the Purchase Options Cancellation Policy for details.