Cancellation policy

TruVerde weekly subscriptions have a four-week minimum commitment and are billed weekly. By starting a subscription, you agree to pay for the first four weekly boxes.

After the first four weeks, you may pause, skip, switch boxes, or cancel. Submit changes before Thursday at 11:59 PM for the upcoming Saturday service. Requests received after the cutoff may take effect the following week because sourcing and packing may already be underway.

You may manage an eligible subscription through your customer account or request help by emailing truverdeutah@gmail.com with the email address used for the order. Cancellation stops future eligible renewals; it does not automatically refund an order that has already been processed for the upcoming Saturday.

If TruVerde must cancel a scheduled box, we will notify you and provide an appropriate replacement, credit, reschedule, or refund.